Returns & Exchanges

Due to the perishable nature of our baked goods, we cannot accept returns once a product has left our facility; however, we are committed to your satisfaction and will replace or refund any order that arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately examine your package for any signs of transit damage or missing items from your Diamond Bakery order.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping packaging to help us process your claim with the carrier.

• 3.
  Contact Customer Care

  Email our support team within 48 hours of delivery with your order number, photos, and a brief description of the quality concern.

• 4.
  Resolution Process

  Once your claim is reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.